Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@libasbymaha.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@libasbymaha.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@libasbymaha.com.

At Libas by Maha, customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. Please read our Refund Policy carefully before making a purchase.

1. Refund Eligibility

We offer refunds only under the following circumstances:

You receive a damaged or defective item.
You receive the wrong product or incorrect size from what you ordered.
Your order is cancelled by Libas by Maha before shipment.

To be eligible for a refund, you must contact us within 48 hours of receiving your order and provide clear photos or videos showing the issue.

2. Non-Refundable Items

Refunds will not be issued for:

Change of mind after purchase.
Incorrect size selected by the customer.
Minor variations in color due to lighting or screen settings.
Products that have been worn, washed, altered, or damaged after delivery.
Items without original tags or packaging.

3. Exchange Policy

If your product is eligible, we may offer an exchange instead of a refund, depending on product availability.

Exchange requests must be made within 7 days of receiving your order.

4. Refund Process

Once your request is reviewed and approved:

Your refund will be processed within 7–10 business days.
Refunds will be issued through the original payment method where applicable.
For Cash on Delivery (COD) orders, approved refunds will be transferred to your provided bank account or mobile wallet.

5. Shipping Charges

Original shipping charges are non-refundable.
If the return is due to our mistake (wrong or damaged item), Libas by Maha will bear the return shipping cost.
For all other approved returns or exchanges, the customer is responsible for the return shipping charges.